E13
Shark Overcurrent Protection / Motor Stall Fault

Carpet cleaner shows E13 and shuts off shortly after starting, often with a burning smell

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Safety Warning

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

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Possible Causes

Severely jammed brushroll, Shorted motor windings, Obstructed suction path causing overload, Faulty overcurrent sensor on control board

How to Fix / Troubleshooting

Safety first: Immediately unplug the unit if you smell burning or see smoke.

  • Clear mechanical jams: Turn the unit over and remove the nozzle cover. Completely clear the brushroll and suction path of hair, threads, and debris.
  • Check for free rotation: Spin the brushroll by hand. It should rotate smoothly without grinding or binding.
  • Inspect for melted plastic: Look for melted belt pieces or plastic around the motor or brush area. Replace any damaged parts.
  • Test briefly: After reassembly, plug in and run the unit for a few seconds. If it quickly shuts off again or smells burnt, the motor is likely damaged and should be replaced.

Do not continue to run a motor that is overheating or stalling; this can cause permanent damage and potential fire risk.

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Repair Difficulty

Hard 4/5

Required Part

Motor Assembly
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