Carpet cleaner shows E5 and shuts down when using the handheld hose or tools

Safety first: Unplug the unit before removing or clearing the hose.

• Detach the hose: Remove the accessory hose from the main body and from the tool end.
• Check for blockages: Look through the hose toward a light source. Use a flexible brush or straightened (blunt) coat hanger to gently push out clogs of hair, lint, or debris.
• Clean the tool head: Inspect the upholstery or stair tool for clogs at the suction opening and spray jets. Rinse under warm water and clear any buildup.
• Inspect hose for kinks: Straighten any sharp bends. If the hose feels soft or collapses under suction, the internal lining may be damaged and the hose should be replaced.
• Reattach and test: Reconnect the hose firmly until it clicks. Plug in and test. If E5 still appears, the internal suction sensor or hose port switch may be faulty and require service.