Unit powers on but brush motor will not run; display shows E02 and brush indicator flashes
Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
Possible Causes
How to Fix / Troubleshooting
Safety: Unplug the cleaner and allow it to cool for at least 10 minutes before working near the brush head.
- Clear obstructions: Turn the unit over and remove the brush access plate. Pull out hair, threads, and carpet fibers wrapped around the brush roller and end caps.
- Check brush rotation: Spin the brush roller by hand. It should rotate freely. If stiff or seized, remove the roller and inspect the end bearings/bushings for corrosion or melted plastic. Replace the brush roller assembly if damaged.
- Inspect drive belt: Check the Stihl brush drive belt between the motor pulley and brush pulley. If the belt is broken, stretched, or glazed, replace it with the correct Stihl belt.
- Reset overload: Some models have a manual reset button near the brush motor housing. Press firmly to reset. Reassemble, plug in, and test.
If E02 returns immediately with a free-spinning brush and good belt, the brush motor windings may be shorted and should be replaced by a technician.
Repair Difficulty
Required Part
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