Carpet cleaner does not pick up dirty water; you see puddles left on the carpet behind the cleaning head.

Safety: Unplug the unit and remove both tanks.

• Empty dirty water tank: Ensure the tank is not full. Rinse thoroughly to remove foam and debris.
• Check float position: Open the tank and verify the float is in the lowered position. Clean any residue that may cause it to stick.
• Clear inlet and channels: Inspect the suction inlet at the tank and the mating port on the body. Remove hair and debris. Use a flexible brush to clean internal channels if accessible.
• Test suction: With tanks installed, run the unit and place your hand over the nozzle. You should feel strong suction. If not, further motor or seal inspection is required.