Single-serve side (on combo models) does not puncture K-cups properly, causing leaks or no brew.

Safety first: Unplug the unit and allow it to cool. Needles are sharp; handle with care.

• Remove K-cup holder: Take out the single-serve K-cup holder assembly according to the manual.
• Clean needles: Use the provided cleaning tool or a straightened paper clip to gently clear the upper and lower needles. Rinse under warm water.
• Inspect for damage: Check that the needles are straight and firmly mounted. If bent or broken, replace the K-cup holder assembly.
• Reinstall correctly: Ensure the holder clicks into place and is fully seated.
• Test with water: Run a water-only cycle with no pod to confirm proper flow and no leaks.