Used capsule drawer fills with water or coffee instead of liquid going to the cup.

Safety first: Allow the machine to cool before removing the capsule drawer and holder.

Steps:

• Clean capsule chamber: Remove the capsule holder and clean the chamber thoroughly, including the outlet channel.
• Check piercing: Insert a capsule and verify that both top and bottom are pierced correctly when closing the lever.
• Inspect seals and channels: Look for cracks or misalignment in the capsule holder and outlet spout. Replace damaged parts.