Brew group cannot be removed; it is stuck inside the machine
Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
Possible Causes
How to Fix / Troubleshooting
Safety first: Do not force the brew group out; you may break internal parts.
Reset procedure:
- Turn the machine off with the power button (if possible), then back on and let it complete its cycle.
- If still stuck, turn off, unplug, wait 30 seconds, plug back in, and turn on again.
- Once the machine completes its self-test, open the service door and try removing the brew group by pressing the "PUSH" button and gently pulling.
If the group remains stuck, the internal drive may be jammed or gears damaged. Do not pry it out; have a technician disassemble the machine to release and repair the mechanism.
Repair Difficulty
Required Part
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