No coffee comes out, but you hear the pump running
Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
Possible Causes
How to Fix / Troubleshooting
Safety first: Turn off and unplug the machine before removing the brew group or spouts.
Clearing blockages:
- Brew group: Remove and thoroughly clean the brew group, focusing on the metal filter and outlet. Use a brush and warm water.
- Coffee spouts: Remove the spout assembly and soak in warm soapy water. Clear the holes with a toothpick.
- Descale: Run a full descaling cycle to clear internal scale.
If the pump runs but no water exits even after cleaning and descaling, the internal coffee path or 3-way valve may be blocked and require disassembly and cleaning by a technician.