Machine shows A7 and the brew head will not close or open properly; capsule carriage may be stuck.

Safety first: Turn OFF and unplug the machine. Do not force the brew head closed or open; this can break internal parts.

Step 1 – Remove visible obstructions

• Open the capsule compartment as far as it will safely go.
• Remove any used capsule, foil fragments, or foreign objects.
• Use a flashlight to inspect the capsule chamber and surrounding area.
• Gently clear debris with a wooden stick or plastic tool; avoid metal tools that can damage parts.

Step 2 – Manual reset of brew group (if model allows)

• Some Lavazza models have a manual release or reset lever accessible from the side or bottom; consult the user manual.
• Use the lever to return the brew group to its home position.
• Plug in the machine and power ON; the machine may perform an automatic reset cycle.

Step 3 – Lubricate moving parts (advanced)

• Unplug and remove the cover.
• Locate the brew group mechanism and motor (gear-driven assembly near the capsule area).
• Clean old coffee residue from sliding surfaces.
• Apply a small amount of food-safe silicone grease to the rails and gears.

Step 4 – Check motor and sensors (for technicians)

• Inspect the brew group motor wiring and connectors.
• Check position microswitches or Hall sensors for secure mounting and operation.
• If the motor does not run when commanded and has correct supply voltage, replace the motor.

When to seek service

• If A7 persists or the mechanism is physically damaged, professional service is recommended to avoid further breakage.