Used coffee grounds container fills with loose, muddy grounds instead of firm pucks.

Safety: Unplug before removing the brew group.

• Adjust grind finer: Move the grind setting one step finer to help form firmer pucks.
• Increase strength: Raise the aroma/strength setting to increase the dose.
• Clean and lubricate brew group: Rinse the brew group and lubricate moving parts. Check for worn or flattened seals and replace if needed.
• Descale: Run a descaling cycle to ensure proper pressure and flow.

If pucks remain very loose and watery, the brew group or internal valves may need professional inspection.