Steam wand or milk frother is completely blocked; no steam or milk flow.

Safety first: Ensure the machine is off, unplugged, and the steam system has cooled before touching the wand.

Step-by-step checks:

• Remove tip: Unscrew or pull off the steam tip and soak it in hot water. Use a pin to clear the holes.
• Clean wand exterior: Wipe with a damp cloth immediately after each use to prevent milk from baking on.
• Run steam: After reassembly, run steam for 20–30 seconds to flush the wand.
• Descale: Run a descaling cycle, ensuring steam is drawn through the wand when prompted.

When to call a technician: If the wand remains blocked or no steam is produced, the internal steam circuit or valve may be obstructed and require professional service.