Sage
User Interface / Keypad Fault
Buttons or dial do not respond, or respond intermittently
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Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
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Possible Causes
Moisture ingress into control panel, Worn button contacts, Loose ribbon cable to PCB, Faulty encoder or switch
How to Fix / Troubleshooting
Safety: Unplug before opening the control panel.
- Dry out:
- If the machine has been exposed to steam or spills, unplug and allow it to dry in a warm, dry room for 24 hours.
- Avoid directing steam from kettles onto the control panel.
- Check for debris: Clean around buttons and dials to remove sticky residues.
- Internal inspection (advanced):
- Access the control panel PCB and check the ribbon cable connection to the main board.
- Inspect for corrosion or liquid damage.
- Repair: Replace the control panel / keypad assembly if buttons or dials are physically worn or damaged.
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Repair Difficulty
Medium
3/5
Required Part
Control Panel / Keypad Assembly
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