Lock symbol on display; machine refuses to brew even though lid appears closed.

Safety first: Unplug the coffee maker before manipulating the lid mechanism.

• Open and close lid firmly: Ensure the pod holder is correctly installed and not overfilled. Close the lid until it clicks.
• Inspect hinge and latch: Look for cracks or play in the hinge and latch. Replace damaged plastic parts.
• Clean around lock area: Remove coffee grounds and residue that may prevent full closure.
• Check for lid play: If the lid feels loose or does not press down on the switch, the hinge or spring may need replacement.
• Service for sensor: If the lock symbol remains despite proper closure, the lid microswitch or sensor board likely needs replacement by a technician.