Water reservoir level does not decrease, but water appears on the counter or inside the machine.

Safety first: Unplug the coffee maker and remove the reservoir over a sink.

• Test reservoir valve: Fill the tank and hold it over the sink. If water drips from the bottom valve when not pressed, the valve or seal is faulty.
• Clean valve area: Rinse the valve and surrounding O-ring. Remove any coffee grounds or scale.
• Inspect for cracks: Look closely at the base of the reservoir for hairline cracks.

If the valve continues to leak when off the machine, replace the water reservoir assembly.