Display shows E11 and the capsule drawer or pod holder cannot be closed or locked.

Safety first: Unplug the coffee maker before manipulating the lid lock mechanism.

Steps:

• Remove capsule and debris: Open the capsule drawer fully and remove any capsule, pod, or paper filter. Check for foil pieces or coffee grounds obstructing the latch.
• Inspect latch and hooks: Examine the plastic hooks and latch on the lid and body. If any are bent or broken, the lid may not actuate the internal switch.
• Clean and lubricate lightly: Wipe the latch area with a damp cloth. If movement is stiff, apply a tiny amount of food-safe silicone spray to the hinge (avoid overspray).
• Check microswitch (advanced): Remove the top cover to access the lid lock microswitch. Ensure it is firmly mounted and that the actuator from the lid reaches it when closed.
• Test switch operation: With the unit unplugged, press the switch manually and listen for a click. A broken or silent switch should be replaced.
• Reassemble and test: Refit covers, plug in, and close the lid firmly. If E11 persists, the lid lock assembly or sensor wiring may need replacement.