Display shows E09 and the pump runs loudly but little or no water reaches the brew basket.

Safety first: Unplug the coffee maker before handling the reservoir or tilting the unit.

• Check reservoir seating and fill: Ensure the reservoir is completely full and firmly seated. A low water level can allow air into the pump.
• Prime the pump: With the reservoir full, remove and reseat it several times to help purge air. Plug the unit in and start a brew cycle; if the pump is noisy but no water flows, stop the cycle and repeat.
• Descale: Run a descaling cycle to clear any mineral deposits at the pump inlet or internal screens.
• Inspect for leaks: Look under and around the unit for water leaks that might indicate a cracked inlet hose. If you see water under the machine, stop using it and unplug immediately.
• If E09 persists: The internal vibration pump or inlet tubing may need replacement. This requires opening the unit and working with pressurized hot-water components; contact a professional technician.