Display shows 'BR' or brush icon flashing, brush roll does not spin though suction is present

Safety first: Turn OFF the vacuum and remove the battery before working on the brush roll.

• Remove floor head: Detach the motorized floor head from the wand or handheld unit.
• Access brush roll: Open the bottom plate or release the brush bar according to the manual.
• Clear debris: Use scissors to cut away hair and threads from the brush. Remove any lodged objects from the sides or center.
• Check bearings: Spin the brush roll by hand. If it feels rough or seized at the ends, the bearings or end caps may need replacement.
• Reassemble and test: Refit the brush roll and plate, reinstall the battery, and test. If BR persists and the brush still does not spin, the brush motor or wiring in the floor head likely needs replacement.