Vacuum intermittently shocks the user with small static discharges during use

Safety first: These are usually low-energy static shocks, but if you feel strong shocks or see sparks near the battery area, stop using the vacuum and seek service.

• Step 1 – Increase humidity: Use a humidifier in very dry environments to reduce static build-up.
• Step 2 – Change footwear or surface: Avoid using the vacuum in socks on synthetic carpets; wear shoes with conductive soles.
• Step 3 – Touch grounded object: Before vacuuming, touch a grounded metal object (like a radiator) to discharge static.

Static shocks from the wand or nozzle are generally not a fault in the vacuum. However, if shocks appear to come from the battery or handle electronics, have the unit inspected.