Candy Brushroll Drive Failure

Brush bar does not spin but suction is normal, no error code

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Safety Warning

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

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Possible Causes

Broken brushroll belt or gear, Seized brush bearings, Faulty brush motor, Damaged wiring in floor nozzle

How to Fix / Troubleshooting

Safety first: Remove the battery and detach the motorized head.

  • 1. Remove brushroll: Open the end cap or latch and lift out the brushroll. Clear all hair and debris.
  • 2. Check rotation: Spin the brushroll by hand. If stiff, replace the brushroll assembly.
  • 3. Inspect belt/gear: Open the belt cover (if present) and check for a snapped belt or stripped gears. Replace with the correct Candy belt/gear kit.
  • 4. Test brush motor: With the brushroll removed, reconnect the head and briefly power on. If the motor shaft does not spin, the motor or wiring is faulty and the head should be replaced.
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Repair Difficulty

Medium 3/5

Required Part

Brushroll Assembly
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