E13
Candy
Motor Speed Feedback / Tachometer Fault
E13 displayed, vacuum emits unusual high-pitched noise and suction fluctuates
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Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
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Possible Causes
Faulty motor tachometer sensor, Loose motor connector, Damaged motor control PCB, Debris inside motor fan causing imbalance
How to Fix / Troubleshooting
Safety first: Remove the battery and wait for the motor to cool before opening the unit.
- 1. Basic reset: Remove the battery for several minutes, then reinstall and test. Sometimes a transient error clears.
- 2. Listen for mechanical issues: If the motor noise is rough or rattling, debris may be inside the fan. Disassemble the motor housing only if the design allows safe access; otherwise, replace the motor assembly.
- 3. Check motor connector: Open the main body and locate the motor connector. Ensure it is fully seated and there are no broken wires.
- 4. Replace motor assembly: If E13 persists and the wiring is intact, the tachometer sensor integrated into the motor is likely faulty. Replace the complete motor assembly with a genuine Candy part.
- 5. PCB replacement: If a new motor does not resolve the issue, the motor control PCB is defective and should be replaced by a technician.
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Repair Difficulty
Professional Required
5/5
Required Part
Main Suction Motor
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