E16
Candy Severe Mechanical Imbalance / Motor Mount Fault

E16 error, vacuum vibrates excessively and then shuts down

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Safety Warning

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

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Possible Causes

Broken motor mount or rubber isolators, Fan blade damage inside motor, Foreign object lodged in fan, Cracked main body housing around motor

How to Fix / Troubleshooting

Safety first: Remove the battery immediately if the vacuum vibrates violently. Continued use can cause further damage.

  • 1. External check: Ensure the dust bin and cyclone are seated correctly. Misalignment can cause vibration.
  • 2. Inspect for loose parts: Shake the main body gently (without battery) and listen for rattling. A loose internal part may be contacting the fan.
  • 3. Internal inspection (advanced): Open the main body housing and inspect the motor mounts. Check that the rubber isolators are intact and the motor is firmly secured.
  • 4. Fan damage: If the motor fan blades are chipped or broken, the motor assembly must be replaced; fan-only replacement is usually not supported.
  • 5. Housing cracks: If the plastic housing around the motor is cracked, replace the main body shell or motor housing as specified by Candy.
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Repair Difficulty

Professional Required 5/5

Required Part

Motor Mount / Housing
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