Vacuum shows E11 and the brushroll will not spin, although suction may still work.

Safety first: Turn OFF the vacuum and remove the battery pack before working on the floorhead or wand.

• Step 1 – Check connection points: Detach the floorhead and inspect the electrical connectors at the wand-to-head joint. Ensure they are clean and not bent.
• Step 2 – Test without wand: If your model allows, connect the floorhead directly to the handheld unit to bypass the wand. If the brush works, the wand wiring is likely faulty.
• Step 3 – Inspect for cable damage: Look for visible damage or kinks in the wand or floorhead neck where wires pass through.
• Step 4 – Replacement: If connections are secure but E11 persists, the brush motor or internal floorhead PCB may have failed. Replace the motorized floorhead assembly or have it serviced.

Warning: Do not attempt to splice or repair high-flex wiring inside the wand unless you are experienced; poor repairs can overheat and fail.