Vacuum cannot stand securely on the wall mount; it slips or falls off.

Safety first: Remove the vacuum from the mount before adjusting the bracket.

• Step 1 – Check mounting screws: Ensure the wall bracket is firmly attached to the wall with appropriate anchors.
• Step 2 – Verify alignment: Confirm the bracket is level and at the correct height so the vacuum can seat fully.
• Step 3 – Inspect latch surfaces: Look at the contact points on the vacuum and bracket for wear or damage.
• Step 4 – Replace bracket: If the bracket is warped or cracked, replace it with a genuine Essentials wall mount kit.

Warning: An insecure mount can cause the vacuum to fall and be damaged or injure someone.