Vacuum intermittently cuts out when the wand is twisted or the floorhead is turned.

Safety first: Turn OFF the vacuum and remove the battery before testing for intermittent faults.

• Step 1 – Reproduce the fault: With the vacuum running (battery installed), gently twist the wand and pivot the floorhead to identify positions that cause cut-out. Then turn it OFF and remove the battery.
• Step 2 – Inspect connectors: Check electrical connectors at both ends of the wand and at the floorhead neck. Ensure they are fully seated and clean.
• Step 3 – Check for visible damage: Look for cracks, kinks, or pinch points along the wand and at the swivel joint.
• Step 4 – Replace wand or floorhead: If movement consistently causes power loss and no external damage is visible, the internal flex cable is likely broken. Replace the wand or floorhead assembly.

Warning: Do not continue using the vacuum with intermittent electrical connections; arcing can damage components.