Vacuum will not charge on the wall-mounted dock, but charges when plugged directly into the charger (if supported).

Safety first: Unplug the dock’s power adapter from the wall before inspection.

• Step 1 – Check power adapter: Confirm the adapter is firmly plugged into both the wall and the dock.
• Step 2 – Inspect contacts: Look at the metal contacts on the dock and on the vacuum. Clean with a dry cloth.
• Step 3 – Check alignment: Mount the vacuum on the dock and ensure it sits fully in place. Adjust the dock mounting height if necessary.
• Step 4 – Test adapter directly: If your model allows, plug the adapter directly into the vacuum. If it charges, the dock itself is faulty and should be replaced.

Warning: Do not attempt to open the dock’s power adapter; replace it if defective.