Cordless vacuum leaves visible dust and debris on carpets even after multiple passes.

Safety first: Turn OFF the vacuum and remove the battery before inspecting the nozzle.

• Check brush bristles: Inspect the brush roll. If bristles are worn down, uneven, or missing, replace the brush roll.
• Clean suction channel: With the brush roll removed, inspect the suction opening behind it for blockages. Clear any compacted dust or hair.
• Verify mode settings: Ensure the nozzle is set to the correct floor type (carpet vs hard floor) if your ETA model has a selector.
• Confirm suction strength: Test suction at the main body inlet with the wand and nozzle removed. If suction is weak there, address filter and leak issues first.

When to call a technician: If performance remains poor after cleaning and replacing the brush roll, have the vacuum evaluated for motor or airflow issues by a professional.