Vacuum leaves debris behind and does not pick up well from carpets.

Safety first: Turn OFF the vacuum and remove the battery before inspecting the head.

• Check power mode: Ensure the vacuum is set to the appropriate mode for carpets (usually medium or high power).
• Verify brush rotation: Turn the vacuum ON and carefully observe the brush (keep hands and clothing away). If it does not spin, troubleshoot the brush drive.
• Inspect bristles: If bristles are worn down or flattened, replace the brush roll.
• Clean floor head inlet: Remove any debris blocking the suction channel behind the brush.
• Check for air leaks: Ensure the head is fully attached to the wand and there are no visible gaps.