Vacuum turns on but the motorized floor head brush does not spin.

Safety first: Turn OFF the vacuum and remove the battery.

• Check for jams: Remove the floor head and open the brush cover. Clear all hair, threads, and debris from the brush roll and end caps.
• Spin brush by hand: Ensure the brush roll rotates freely. If it binds, replace the brush roll assembly.
• Inspect for belt (if applicable): Some Eufy heads use a belt between motor and brush. If the belt is broken or stretched, replace the belt or entire head.
• Check electrical contacts: Clean the metal contacts between the wand and head. Ensure they are not bent.
• Test with another powered tool: If another motorized attachment works, the main unit is fine and the floor head needs replacement.