Cordless vacuum shows E10 and cannot detect or power the motorized floor head.

Safety: Remove the battery before inspecting electrical contacts.

• Clean contacts: Wipe the metal contacts on the wand and floor head with a dry cloth. Remove any visible corrosion.
• Check for bent pins: Inspect the socket on the main unit and wand for bent or recessed pins. Do not force accessories into place.
• Use original accessories: Ensure you are using a Groupe SEB motorized head designed for your specific model; third-party heads may not be recognized.
• Test with another accessory: If another powered head works, the original head's ID circuit is likely faulty.
• Repair: Replace the affected accessory or wand if the ID components or contacts are damaged.