Safety: Unplug the charger before inspection.

Check outlet: Test the wall socket with another device.
Inspect charger: Look for damage to the plug, cable, and housing. Do not use if damaged.
Test with another charger: If available, use a compatible original Groupe SEB charger to see if the battery charges.
Inspect battery contacts: Ensure the charging contacts on the battery are clean and not recessed.
Replace faulty component: Replace the charger if it is not supplying power, or the battery if its charging contacts are damaged.

Vacuum cannot be charged; charger LED stays off when battery is connected.

Possible Causes