Vacuum leaves debris on carpet even though brush is spinning.

Safety: Remove the battery and detach the floor head.

• Clean brush roll: Remove hair and fibers from the bristles to restore contact with the carpet.
• Inspect bristles: If they are worn down or uneven, replace the brush roll.
• Check floor setting: Ensure the head is set to carpet mode if adjustable.
• Examine wheels: Make sure front and rear wheels roll freely and the nozzle sits properly on the floor.