Battery will not latch securely into the vacuum; it feels loose or falls out.

Safety first: Remove the battery and ensure the vacuum is powered off before inspecting the latch.

Steps to try:

• Inspect latch: Examine the plastic latch on the battery and the corresponding catch in the handle. Look for cracks or missing pieces.
• Clear debris: Remove any dust or debris from the latch area that may prevent full engagement.
• Test fit: Insert the battery firmly until you hear a click. Gently tug to confirm it is secure.
• Replace damaged parts: Replace the battery if its latch is broken. If the handle housing is damaged, the main body/handle assembly will need replacement.