Vacuum will not charge when docked in a Gtech charging stand or wall dock, but charges directly from the charger.

Safety first: Unplug the charger from the mains before inspecting the dock.

Steps to try:

• Bypass dock: Confirm that the battery charges correctly when connected directly to the charger.
• Check dock power: Ensure the charger is fully inserted into the dock and the mains outlet is live.
• Inspect contacts: Look for bent or dirty contacts on the dock and on the vacuum. Clean gently with a dry cloth.
• Realign vacuum: Make sure the vacuum is seated correctly in the dock so that contacts meet.
• Replace dock: If direct charging works but dock charging never does, replace the charging stand or wall dock.