Motorized floorhead brush does not spin, but suction is normal and no error code

Safety first: Turn OFF the vacuum and remove the battery before working on the floorhead.

• Step 1 – Check for jams: Remove the floorhead and inspect the brushroll for hair and debris. Clear thoroughly.
• Step 2 – Spin brush manually: Try rotating the brushroll by hand. If it is stiff or locked, the bearings or gear may be seized.
• Step 3 – Inspect belt/gear: Open the floorhead cover and check the drive belt or gear train. Replace any broken or stretched belt or stripped gear.
• Step 4 – Test motor: With the floorhead open (and battery removed), check wiring continuity to the motor. If the motor is open-circuit or smells burnt, replace the motor or entire floorhead.
• Step 5 – Check tube wiring: If the floorhead works when directly connected to the handheld but not through the tube, replace the extension tube with wiring harness.