Vacuum has very weak suction but motor sounds normal, no error code displayed

Safety first: Turn OFF the vacuum and remove the battery before cleaning.

• Step 1 – Empty dust cup: Remove and empty the Jimmy dust container. Tap gently to remove compacted dust.
• Step 2 – Clean filters: Remove the pre-motor sponge and HEPA filters. Tap off dust. If washable, rinse with cold water and allow to dry completely for 24 hours before reinstalling.
• Step 3 – Clear cyclone: Brush dust from the cyclone cones and mesh. Ensure all holes are open.
• Step 4 – Check tube and floorhead: Detach the extension tube and floorhead. Look through the tube and clear any obstructions. Inspect the floorhead suction channel and remove debris.
• Step 5 – Reassemble and test: Refit all parts securely. If suction is still weak, inspect seals and gaskets around the dust cup and cyclone for air leaks and replace if damaged.