Brushroll spins but there is poor pickup of debris from carpets.

Safety first: Remove the battery and detach the floor head.

• Inspect bristles: Check the length and stiffness of the brush bristles. If they are worn down or soft, replace the brushroll.
• Clean suction channel: Remove the brushroll and clear any debris from the suction opening behind it.
• Check neck seal: Inspect the rubber seal where the floor head connects to the wand for damage or deformation. Replace if necessary.
• Use correct mode: Ensure the vacuum is set to the appropriate power mode and floor type setting for carpets.