Vacuum will not charge, no lights on charger or battery when connected

Safety first: Unplug the charger before inspection. Do not use a charger with visible damage.

• 1. Test the outlet: Plug another device into the same outlet to confirm it has power.
• 2. Inspect charger and cable: Look for cuts, kinks, or burn marks. If damaged, replace the charger.
• 3. Check charging contacts: Clean the contacts on the charger/cradle and battery with a dry cloth.
• 4. Try another charger or battery (if available): Swap components to isolate whether the charger or battery is faulty.
• 5. If charger is good but battery never indicates charging: The battery pack is likely defective and should be replaced.