E13
Morphy Richards Battery Gauge / Hall Sensor Calibration Error

Cordless vacuum displays E13 and the LED battery gauge behaves erratically (jumping from full to empty)

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Possible Causes

Faulty battery fuel gauge IC on BMS, Loose connection between battery and handle contacts, Corroded battery terminals, Firmware miscalibration of state-of-charge

How to Fix / Troubleshooting

Safety first: Remove the battery before cleaning contacts.

  • Clean contacts: Wipe the battery and handle contacts with a dry, lint-free cloth. Ensure there is no corrosion or debris.
  • Full discharge and recharge: Use the vacuum until it stops on its own, then fully recharge it without interruption. This can sometimes recalibrate the fuel gauge.
  • Avoid partial top-ups: For a few cycles, try to run the battery down to around 20–30% before recharging to help the gauge learn the capacity.
  • Persistent erratic readings: If the gauge remains inaccurate or E13 persists, the battery pack's gauge circuit is likely faulty. Replace the battery pack.
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Repair Difficulty

Easy 2/5

Required Part

Lithium-Ion Battery Pack Assembly
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