Error 0013
Neato
Floor Type or Load Sensor Fault
LEDs show a sensor error; vacuum refuses to start in certain modes (e.g., carpet boost)
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Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
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Possible Causes
Defective current sensor on brush motor, Failed accelerometer/tilt sensor, Damaged wiring to sensor, Firmware miscalibration
How to Fix / Troubleshooting
Safety: Disconnect from charger before opening the unit.
- Step 1 – Power cycle: Turn the vacuum off, wait 30 seconds, then turn it back on. Attempt to start in a basic mode (no boost) to see if the error clears.
- Step 2 – Reset to defaults: If your Neato cordless has a reset function (check manual), perform a factory reset to clear any calibration errors.
- Step 3 – Inspect brush head load: Ensure the brush head is not jammed and that the brushroll spins freely. Excessive load can be misread as a sensor fault.
- Step 4 – Internal inspection: Open the housing and locate the small current sensor or accelerometer module on the PCB. Check for loose connectors or obvious damage. If the sensor is integrated into the PCB, replacing the main board is the practical repair.
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Repair Difficulty
Hard
4/5
Required Part
Main Control PCB
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