Neato
Firmware Lockup or Microcontroller Hang
Vacuum does not respond to any input but lights are frozen or stuck on
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Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
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Possible Causes
Software glitch, ESD event affecting control board, Corrupted settings, Failing microcontroller
How to Fix / Troubleshooting
Safety: Disconnect from charger.
- Step 1 – Hard reset: Press and hold the power button for 20–30 seconds to force a reset. If the battery is removable, disconnect it for 1–2 minutes, then reconnect.
- Step 2 – Firmware update: If your Neato cordless supports firmware updates via app or USB, follow the official instructions to update to the latest version.
- Step 3 – Factory reset: Perform a factory reset if available to clear corrupted settings.
- Step 4 – Board replacement: If the vacuum remains unresponsive after resets and battery reconnection, the main control PCB may be defective and require replacement.
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Repair Difficulty
Medium
3/5
Required Part
Main Control PCB
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