Vacuum will not hold charge when stored; battery drains quickly even when not in use

Safety: Do not store the vacuum in hot locations (e.g., car, near heaters). Disconnect from charger when not needed.

• Step 1 – Measure runtime: Fully charge the vacuum, then run it continuously to measure actual runtime. Compare to the rated runtime in the manual.
• Step 2 – Check storage drain: Fully charge, then store the vacuum unplugged for 24–48 hours. If the battery is significantly depleted without use, the pack or control board may be drawing power.
• Step 3 – Replace battery: If the vacuum is older or runtime is much lower than specified, replace the battery pack with a genuine Neato pack.
• Step 4 – Firmware and sleep: Ensure the vacuum is fully powered off between uses. If it still drains rapidly with a new battery, the main PCB may not be entering low-power mode and may require replacement.