Vacuum will not stand securely on the charging dock or keeps falling off, causing intermittent charging.

Safety first: Unplug the dock before adjusting or remounting it.

• Step 1 – Check wall mounting: Ensure the dock is mounted level and firmly to the wall using appropriate anchors.
• Step 2 – Inspect hooks and slots: Look for wear or damage on the dock hooks and the mating slots on the vacuum.
• Step 3 – Adjust position: Slightly loosen mounting screws and adjust the dock so the vacuum sits securely, then retighten.
• Step 4 – Replace damaged dock: If plastic parts are broken or warped, replace the dock with a genuine Princess charging station.