Vacuum will not charge when placed on wall mount or dock, but works when battery is charged externally (if applicable)

Safety first: Unplug the dock from the wall before inspection.

• Verify power: Confirm the outlet has power by testing with another device.
• Inspect dock contacts: Check the metal contacts on the dock and vacuum for dirt or corrosion and clean with a dry cloth.
• Check mounting: Ensure the vacuum is seated correctly on the dock and that the contacts align.
• Test charger directly: If your model allows direct charging of the battery or handle, bypass the dock. If direct charging works, replace the dock or wall mount assembly.