Wall-mounted charging dock does not hold the vacuum securely; unit falls or feels loose.

Safety first: Unplug the dock from the mains before adjusting.

• Remove the dock from the wall and verify that appropriate wall anchors or studs are used according to the installation guide.
• Reinstall the dock firmly, ensuring it is level and at the recommended height.
• Inspect the latch area where the vacuum hangs; if plastic is cracked or worn, replace the wall charging dock.
• Always place the vacuum gently into the dock; do not drop it into place.