Cordless vacuum will not charge; no lights on the charger or vacuum when connected.

Safety first: Unplug the charger from the wall before inspecting it.

• Check outlet: Plug another device (like a lamp) into the same outlet to confirm it has power.
• Inspect charger: Look for damage to the plug, cable, or housing. If damaged, do not use it.
• Test charger on another unit: If possible, test the charger with another compatible Rowenta vacuum or battery.
• Inspect charging port: Check the vacuum's charging jack or dock contacts for dirt or bent pins. Clean gently with a dry cloth.
• Replace charger if dead: If the outlet is good and the charger shows no signs of life, replace it with a genuine Rowenta charger.