Display shows a padlock icon or LOCK; vacuum does not respond to trigger presses.

Safety first: Ensure the vacuum is not near children while you test controls.

• Disable child lock: On many Rowenta cordless models, press and hold the power mode button or a specific combination (e.g., power + mode) for 3–5 seconds to toggle the lock. Refer to your user manual for the exact sequence.
• Check buttons: Press each control button several times to ensure none are physically stuck. Clean around buttons with a dry cloth.
• Battery reset: Remove the battery for 1–2 minutes, then reinstall and try the unlock sequence again.
• Service if unresponsive: If the lock icon remains and buttons do not respond, the handle PCB or keypad may be faulty and require replacement.