Vacuum beeps and shows E5, will not run or stops immediately
Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
Possible Causes
How to Fix / Troubleshooting
Safety first: Switch off the vacuum and remove the battery pack. If the battery feels hot, place it on a non-flammable surface and allow it to cool completely.
Steps:
- Inspect the battery contacts on both the pack and the vacuum body for dirt, corrosion, or burn marks. Clean gently with a dry cloth; do not use liquids.
- Allow the battery to cool for at least 30–60 minutes, then place it on the original Russell Hobbs charger. Confirm that the charging indicator behaves normally (steady or pulsing light as per manual).
- After a full charge, refit the battery and test the vacuum on LOW power first. If E5 appears immediately, the battery pack may be internally faulty.
- If you have a second compatible battery, test with that. If the error only occurs with one battery, replace that pack. If it occurs with all batteries, the main motor or control PCB may be drawing too much current and needs professional diagnosis.
Warning: Do not use swollen, leaking, or physically damaged lithium-ion battery packs. Dispose of them at an approved recycling facility.