How to Fix / Troubleshooting

Safety first: Remove the battery immediately if the brush will not stop.

Operate brush switch: Move the brush on/off switch several times to see if it frees up.
Inspect switch area: Check for debris or damage around the switch that could hold it in the on position.
Test without nozzle: Remove the floor head and test the vacuum. If the issue disappears, the fault is in the nozzle.
Seek service: A brush that runs uncontrollably indicates a control fault; the switch, nozzle wiring, or control board will likely need replacement.

Do not continue using the vacuum with an uncontrollable brush roll, as it can damage floors or pose a safety risk.

Brush roll continues spinning after trigger is released, or will not turn off when brush switch is set to off.

Possible Causes