C13
Samsung
Battery Identification / Compatibility Error
Vacuum shows C13 and will not charge; battery icon may flash.
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Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
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Possible Causes
Non-genuine or incompatible battery pack, Damaged battery ID pin, Faulty BMS in battery, Main PCB unable to read battery data
How to Fix / Troubleshooting
Safety first: Use only genuine Samsung batteries and chargers to avoid fire risk.
- Verify battery authenticity: Check that the battery is a genuine Samsung part with correct labeling and model number for your vacuum.
- Clean ID contacts: Clean all battery terminals, including any smaller data/ID pins, with a dry cloth or isopropyl alcohol.
- Try original battery: If you have the original Samsung battery, install it and test. If C13 disappears, the replacement battery is incompatible or defective.
- Update or reset (if supported): Some models may clear minor ID errors after a full power cycle (remove battery for several minutes).
- If C13 persists with genuine batteries: The main PCB’s battery ID circuit may be faulty. Contact Samsung service for repair.
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Repair Difficulty
Medium
3/5
Required Part
Main Battery Pack
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