TCL
Brush Roll Drive Failure
Brush roll does not spin, but suction works normally; no error code displayed.
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Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
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Possible Causes
Broken or stretched drive belt inside TCL floor head, Seized brush roll bearings, Failed brush motor, Disconnected wiring in floor head
How to Fix / Troubleshooting
Safety first: Turn OFF the vacuum and remove the battery before working on the floor head.
- 1. Remove brush roll: Open the floor head cover and take out the brush roll. Clean off hair and debris.
- 2. Spin by hand: Check that the brush roll spins freely. If stiff or seized, replace the brush roll.
- 3. Inspect drive system: Look for a broken belt or stripped gear inside the floor head (if accessible). Replace the belt or floor head assembly if damaged.
- 4. Check power to head: With the battery installed, briefly run the vacuum and look for movement at the motor shaft inside the head (keep fingers clear). No movement suggests a failed motor or wiring.
Next step: Replace the motorized floor head assembly if the internal motor or wiring is faulty.
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Repair Difficulty
Medium
3/5
Required Part
Brush Roll / Motorized Floor Head Assembly
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